Kick Off Customer Privacy Policy

1. Introduction

Loop Co., Ltd. ('Company') is the owner and operator of the online ticketing platform Kick Off ('Platform'). This Privacy Policy outlines how we collect, use, process, and disclose personal identifiable information ('PII') of users ('Users'). By using the Platform, Users acknowledge and agree to this Privacy Policy, including any amendments made over time.

2. What Kind of PII is Being Processed?

The Company collects and processes the following PII to deliver services via the Platform:

• Basic identification data: Name, phone number, and email address (optional).
• Payment information: Payment transaction data.
• Transactional data: Transaction history, and activity logs.
• Technical data: IP address, browser settings, and service usage information.

3. How the Platform Processes the User's PII

Kick Off collects and processes PII for the following purposes:

• To verify user identity and eligibility.
• To manage transactions and interactions on the Platform.
• To communicate with users regarding events or services.
• To provide personalized services and enhance user experience.
• To comply with legal obligations, such as tax requirements.

The lawful bases for processing PII are contract, legal obligation, legitimate interest, and consent.

4. Data Retention

The Company retains User data for the duration of the account's active use and for an additional 3 years after account termination, unless otherwise required by law. This retention period supports compliance and protects the Company's legitimate interests in potential legal matters.

5. Disclosure of the PII

The Company may disclose User PII in the following circumstances:

• To event organizers for identity verification and event access.
• To third-party service providers (e.g., payment processors, cloud services) for service delivery.
• For legal compliance, fraud prevention, or in response to court orders or legal processes.

All disclosures are made on a 'need-to-know' basis, in compliance with this Privacy Policy and applicable laws.

6. Privacy and Security Measures

Kick Off adheres to 'Privacy-by-Design' principles and employs industry-standard security measures to protect PII from unauthorized access, modification, or disclosure. Security protocols are regularly reviewed to ensure compliance with applicable laws and best practices.

7. Data Subject Rights

Users have the following rights regarding their PII:

• Right to withdraw consent: Users can withdraw their consent for specific processing activities.
• Right of access: Users can request access to their PII.
• Right of rectification: Users can request corrections to inaccurate or incomplete PII.
• Right to restriction of processing: Users can limit the processing of their PII.
• Right to be informed: Users will be informed about PII collection, storage, and processing purposes.
• Right to object: Users can object to processing based on legitimate interest.
• Right to data portability: Users can obtain a copy of their PII for use across different services.
• Right to erasure: Users can request deletion of PII under certain circumstances.

Users can exercise these rights by contacting Kick Off through designated channels, and requests will be addressed within 30 days.

8. Cookies

The Platform uses cookies to enhance user experience:

• Functionality Cookies: Store user preferences (e.g., settings, language).
• Advertising Cookies: Track user behavior to tailor services and ads.
• Strictly Necessary Cookies: Essential for basic functionality.

Users can disable cookies through browser settings, but this may affect platform performance.

9. Contact Us

For questions or requests related to this Privacy Policy, please contact Kick Off: